A journey up to London was a good experience today. Staff of Cross Country Trains and Great Western Trains were polite on both journeys, out and back. It was good to see a helpful attendant in the Gents at Paddington assisting a customer having difficulty with the change machine (it now costs 30 pence to [...]

If we are really annoyed in a shop, being rude achieves nothing. If we think if makes us more important or gives us more authority, we’re wrong.