It’s just four weeks to Christmas and for many businesses and many shoppers we hope it will be a busy time. But last-minute orders, anxious customers, crowds and a lot more pressure can make it a stressful time for people running businesses, employees and customers. Tired and under pressure, courtesy can suffer. In week 11 [...]

If we are really annoyed in a shop, being rude achieves nothing. If we think if makes us more important or gives us more authority, we’re wrong.