If we are really annoyed in a shop, being rude achieves nothing. If we think if makes us more important or gives us more authority, we’re wrong.

Many of us complain about poor service, but what do we mean? When the wrong goods are delivered or don’t do what they’re supposed to do, there is definitely something that needs to be put right, but more often than not poor service relates to the treatment we receive rather than anything to do with [...]

. . . you want to complain – everyone wants to complain, because everything goes wrong. Trying to accomplish even a simple task, like registering a change of address with a big company, can turn into a nightmare these days. And if you share your bad experience with friends and acquaintances, together you find you [...]