The 21st Century corporate world is a world of costs: recruiting is a cost; training is a cost; motivation is a cost; salary is a cost; stress is a cost; sickness is a cost; absence is a cost; employee turnover is a cost; external consultancy to remedy everything is a cost. Where is the value?
9. January 2004.
Anger in the workplace – eliminate it with courtesy
With daily news stories appearing in the media about the high levels of anger in the workplace, please and thanks is not surprised, but does believe that these add even more support to its belief that ‘courtesy boosts business’. “What is the point of managers sending angry emails to employees and bullying them?” asks Robert [...]
