What do my staff think of me? Is it important? It is if they forget what we see as soon as we are out of sight. A courteous and mature management style can improve performance and increase buy-in from employees, especially when a business has to achieve tough targets in the present economic climate. And [...]

If we are really annoyed in a shop, being rude achieves nothing. If we think if makes us more important or gives us more authority, we’re wrong.

Courtesy won’t necessarily improve productivity by itself, but it can play a big part in improving the culture of an organisation, its management and its processes.