A salesperson is only doing their job, not setting out to be deliberately offensive, yet our reaction can be very negative and, if we’re not careful, impolite.

It’s January and the time for New Year’s resolutions, but resolutions are only made to be broken. Please and thanks is here all year long – for 366 days in 2004 – because it’s a way of life. Some people think that common courtesy is old-fashioned and, especially in business, that threats and bullying get [...]