The International Stress Management Association is promoting National Stress Awareness Day today. We live under a lot more stress than we have done for some years, but there’s a lot we can do about it. Being courteous is one way of reducing stress. If we employ or manage people and set deadlines, how we do [...]

It’s all very well talking, but words achieve little: actions are far more powerful. As please and thanks rolls into action, we’re encouraging businesses and organisations to commit to courtesy. Why? Apart from making people feel better, it can be a benefit to business in terms of productivity, customer satisfaction and customer retention. If you [...]

Courtesy costs nothing, but its effects are powerful.