Articles Tagged with employees

Does fair play cost too much for business?

Earlier this week, the Archbishop of Canterbury was quoted by the Telegraph saying that “economic growth is not enough to make Britain a ‘healthy society'” and that creating a more caring society is just as important.

Certainly, a strong economy is important to funding our homes, food and energy as well as the public services we all need  and the care that many people need. But the way in which we generate wealth is also important.

Care for employees and customers is equally as important as caring about shareholders.

We started back in 2004 because we noticed a lack of courtesy in business. We don’t just mean not saying ‘please and thanks’ but people being utterly miserable because of an oppressive work environment. We saw that much of this could be improved simply by changing behaviour. Courtesy and caring costs nothing but can achieve a great deal. From a purely economic point of view, we recall the late Albert Humphrey’s research which showed that an atmosphere of ‘fair play’ increased the amount of energy employees put into their work.

Material conditions such as fair wages and employment facilities and conditions are important, but so is the way businesses treat their people and their customers.

As we emerge from the recession, it is time to consider how we want to behave as we see the prospect of pressure easing. While it is reasonable to expect those who can to work hard, it is also reasonable expect them to be treated fairly.

From the prices customers pay for products and services to the treatment of staff, there is massive opportunity for businesses to practise fair play. And we don’t believe it need be a cost but could offer considerable opportunity.

• Written by Robert Zarywacz | UK writer, PR and journalist | founder of | partner in Zarywacz | chairman of COMBEbusiness | courtesy consultant at and the National Campaign for Courtesy | Find me on Google+

Are you acting to reduce stress on National Stress Awareness Day?

The International Stress Management Association is promoting National Stress Awareness Day today. We live under a lot more stress than we have done for some years, but there’s a lot we can do about it.

Being courteous is one way of reducing stress. If we employ or manage people and set deadlines, how we do this can make a big difference to stress levels. We can reduce pressure on people by providing and demonstrating support for them and showing that their efforts are valued.

Our own polite prompt on stress and anger offers suggestions on reducing stress every day, not just today, to improve work life for everyone at the same as improving business performance. That way everyone wins.

Will you commit to courtesy?

It’s all very well talking, but words achieve little: actions are far more powerful.

As please and thanks rolls into action, we’re encouraging businesses and organisations to commit to courtesy.

Why? Apart from making people feel better, it can be a benefit to business in terms of productivity, customer satisfaction and customer retention.

If you want to show that you are committed to courtesy, you can download and display a committed to courtesy poster or make a pledge on our commit page.

Thank you.

The power of courtesy in business in 2011

Happy New Year to you!

There’s a general feeling that 2011 will be a challenging for many businesses. To some it may seem natural that courtesy will suffer as a result. After all, what time for niceties have businesses who are struggling to survive?

Well, perhaps courtesy can help them.


By making courteous businesses stand out from their competitors.

By making their employees feel they want to help make a business thrive.

By making everyone feel appreciated, making their day just a little bit better.

Courtesy costs nothing, but its effects are powerful.

Please revisit as please and thanks relaunches in tandem with the new National Campaign for Courtesy web site in early 2011.