Feedback is very important for a business to see how well it is doing, but obtaining it courteously is important. In week eight of the Ilfracombe courteous town initiative we look at how to obtains customer comments without hassling them.

If we are really annoyed in a shop, being rude achieves nothing. If we think if makes us more important or gives us more authority, we’re wrong.

It’s all very well talking, but words achieve little: actions are far more powerful. As please and thanks rolls into action, we’re encouraging businesses and organisations to commit to courtesy. Why? Apart from making people feel better, it can be a benefit to business in terms of productivity, customer satisfaction and customer retention. If you [...]

I had already thought of the headline for this article and was about to write it this morning when I saw on the BBC News web site the headline “Firms ignore customer screams“. The BBC article examines research by business consultants, RSM Robson Rhodes, that suggests top UK companies could be losing £20bn due to [...]

. . . the world seems a better place. Yesterday evening, a solitary evening primrose plant, which I had transported 200 miles during my recent house move, opened up its first, flagrant flower.