. . . the world seems a better place. Yesterday evening, a solitary evening primrose plant, which I had transported 200 miles during my recent house move, opened up its first, flagrant flower.

With such great strides achieved in the development of efficient business processes and the automation of supply chain management over the past 20 years, the level of complaints made to any business should have fallen significantly. Customer relationship management (CRM) technologies should also have resulted in companies delivering tailored products and services to consumers, so [...]