It’s a common sight in doctors’ surgeries, banks and similar places to see signs saying that offensive language and aggression towards employees will not be tolerated and that anyone doing so will be required to leave. Recently, I’ve also heard individuals complain about the way they have been treated by both public services and private [...]

Recent media attention on certain practices at some banks could lead us to think that no one in business shows any respect to others. However, we ought to remember that there are millions of businesses in the UK, of all types and sizes, and that many people in business do respect and show courtesy to [...]

Ilfracombe in North Devon is the first town in the UK to complete a new programme run by the National Campaign for Courtesy to recognise businesses for their courtesy. The Right Honourable Ann Widdecombe presented the Mayor of Ilfracombe with a certificate marking this achievement after more than 100 businesses took part. The 15-week pilot initiative [...]

Today we’ve been presenting more certificates and window stickers to courteous businesses in Ilfracombe. We’re catching up and soon all will have been presented. What next? In the next week or so we will have some really big news, so do look in. In May, a presentation on the Ilfracombe courteous town initiative was given [...]

Help! That’s what marks out many of the courteous businesses we’ve recognised in Ilfracombe. They don’t just sell to customers, they go beyond that and help whenever they can, even if it’s not related to making a sale. That’s what we’re focusing on in week twelve: how we can help others. It makes the world [...]