We’re coming up to Christmas and stress levels could start to rise. It’s very easy to get worked up about things as the pressure to get Christmas presents, complete extra work and attend functions can make us tired and less patient. Complaints can arise from the simplest problems because they seem just one more hassle, [...]

With such great strides achieved in the development of efficient business processes and the automation of supply chain management over the past 20 years, the level of complaints made to any business should have fallen significantly. Customer relationship management (CRM) technologies should also have resulted in companies delivering tailored products and services to consumers, so [...]