Online reviews of businesses can be very helpful when we want to choose a product or service, but to be useful they must be balanced. A number of business owners are concerned at the growing number of more extreme reviews which seem based more on emotion than fact. People do take note of these reviews [...]

. . . you want to complain – everyone wants to complain, because everything goes wrong. Trying to accomplish even a simple task, like registering a change of address with a big company, can turn into a nightmare these days. And if you share your bad experience with friends and acquaintances, together you find you [...]