Force gets things done. Sometimes this seems to be the predominant view in business.Do people who subscribe to this view really believe that their employees will do the best job possible when on the receiving end of such behaviour?

It’s January and the time for New Year’s resolutions, but resolutions are only made to be broken. Please and thanks is here all year long – for 366 days in 2004 – because it’s a way of life. Some people think that common courtesy is old-fashioned and, especially in business, that threats and bullying get [...]