The International Stress Management Association is promoting National Stress Awareness Day today. We live under a lot more stress than we have done for some years, but there’s a lot we can do about it. Being courteous is one way of reducing stress. If we employ or manage people and set deadlines, how we do [...]

With daily news stories appearing in the media about the high levels of anger in the workplace, please and thanks is not surprised, but does believe that these add even more support to its belief that ‘courtesy boosts business’. “What is the point of managers sending angry emails to employees and bullying them?” asks Robert [...]