Thank you to the Daily Express for asking us to comment for their article on the Young Foundation’s report on courtesy in Britain.
It is, indeed, essential that businesses maintain a focus on courtesy when times are tough. This is probably the most difficult time when people are under pressure or over-stretched. However, courtesy costs nothing and a please and thank you can mean a lot to people.
It is good to see that the report considers Britons to be generally more civil to each other than in most other western countries.
pleaseandthanks.co.uk and the National Campaign for Courtesy work to recognise and celebrate businesses and individuals who are courteous and demonstrate how much this contributes to better quality of life for all.