With daily news stories appearing in the media about the high levels of anger in the workplace, please and thanks is not surprised, but does believe that these add even more support to its belief that ‘courtesy boosts business’.
“What is the point of managers sending angry emails to employees and bullying them?” asks Robert Zarywacz, co-founder of www.pleaseandthanks.co.uk a free web site promoting courtesy in business launched on 4 January 2004.
“If you think that your employees are not performing well, why would you want to demolish their morale completely by getting angry with them? Even if it gets the immediate job done faster, it won’t get it done any better and overall productivity will plummet as employees become totally disillusioned.”
please and thanks aims to eliminate anger
The aim of please and thanks is to show that courtesy, as well as being the most considerate option for individuals, is actually the most productive approach for businesses.
If courtesy can help motivate employees, improve staff retention and increase productivity, why don’t directors and managers use it every day?
Bullying uses a lot of energy, so bullies are putting a lot of effort into damaging their business performance. Shareholders should ask companies with a reputation for bullying and rudeness why they are deliberately hindering improvements to business performance when a courteous approach could produce much better results – especially when it takes so little effort.
please and thanks free resources
Apart from encouraging courtesy in business, www.pleaseandthanks.co.uk provides free resources and downloadable prompts to help businesses work courteously.
“You don’t need expensive consultants to tell you what you already know – that people feel and work better when treated courteously,” continues Zarywacz. “Courtesy is free and it’s common sense.”
Yet please and thanks is in no way blasé about the challenge of promoting courtesy.
“Courtesy can be seen as a sign of weakness, because you aren’t taking every opportunity to get one over on your rivals, when actually it’s rudeness that is the real weakness, while courtesy demonstrates true strength.
“With so many people working under so much pressure and with blame culture prevalent in UK businesses, it can take a lot of courage to stand up to break the cycle of anger and blame. That’s why everyone must support each other.
But is courtesy worth it?
“Not only does courtesy make life and work more enoyable for everyone, it can boost business performance, so that it even makes shareholders happy.”