. . . say ‘thank you’. It happens all the time. We’re busy. Our colleagues are busy. Our customers are busy. There’s a deadline to be met. We work beyond our contracted hours. We do it for our colleagues, for our customers, for the business or organisation, for the community. We lose all track of [...]
April 8th, 2013
Courtesy works both ways at work and in business
It’s a common sight in doctors’ surgeries, banks and similar places to see signs saying that offensive language and aggression towards employees will not be tolerated and that anyone doing so will be required to leave. Recently, I’ve also heard individuals complain about the way they have been treated by both public services and private [...]
February 27th, 2013
NEET calling is not neat
Lately I’ve been doing some work with public sector organisations on the issue of young people in employment and enterprise. Unemployment among young people is a major issue in the UK and I believe all sectors of the community have a part to play in addressing this. What strikes me is the way young people [...]
June 13th, 2012
Ann Widdecombe presents award to Ilfracombe as UK’s first courteous town in new business initiative
Ilfracombe in North Devon is the first town in the UK to complete a new programme run by the National Campaign for Courtesy to recognise businesses for their courtesy. The Right Honourable Ann Widdecombe presented the Mayor of Ilfracombe with a certificate marking this achievement after more than 100 businesses took part. The 15-week pilot initiative [...]
July 2nd, 2012
My word is my bond
Recent media attention on certain practices at some banks could lead us to think that no one in business shows any respect to others. However, we ought to remember that there are millions of businesses in the UK, of all types and sizes, and that many people in business do respect and show courtesy to [...]
