September 23rd, 2015

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Which business do you trust?

The revelation that motor manufacturer Volkswagen ‘manipulated’ its diesel car emissions tests is a blow to trust. A conversation with a neighbour this morning raised the fact that, as few of us service our own vehicles these days and have no idea how a car functions, we are totally reliant on manufacturers, main dealers and garages […]

February 15th, 2015

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Spreading gossip about a solicitors’ clients

Is it courteous for a professional firm to discuss intimate details of your personal or business affairs in front of strangers? Recently I had to visit an established firm of solicitors to collect a document. As I sat in reception, you won’t believe the juicy details of people’s affairs I overheard. To the right of me […]

October 24th, 2013


Does fair play cost too much for business?

Earlier this week, the Archbishop of Canterbury was quoted by the Telegraph saying that “economic growth is not enough to make Britain a ‘healthy society’” and that creating a more caring society is just as important. Certainly, a strong economy is important to funding our homes, food and energy as well as the public services we all need […]

April 23rd, 2013

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Just take two seconds to . . .

. . . say ‘thank you’. It happens all the time. We’re busy. Our colleagues are busy. Our customers are busy. There’s a deadline to be met. We work beyond our contracted hours. We do it for our colleagues, for our customers, for the business or organisation, for the community. We lose all track of […]

April 8th, 2013

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Courtesy works both ways at work and in business

It’s a common sight in doctors’ surgeries, banks and similar places to see signs saying that offensive language and aggression towards employees will not be tolerated and that anyone doing so will be required to leave. Recently, I’ve also heard individuals complain about the way they have been treated by both public services and private […]

Who can please and thanks help?

Anyone and everyone, both in business and personally. We're all human and need to connect with people around us. please and thanks can connect you with anyone.

I run a business and have no time for sentimentality

please and thanks can raise productivity. Treating employees, customers and suppliers courteously can reduce costs and improve performance.

Isn’t being polite a sign of weakness?

No, it's a sign of strength. By acting politely you can demonstrate that you are confident of your abilities and status and are powerful enough to help others.